Welcome to Sculpt And Glow Aesthetics. We have clear policies in place to ensure the best experience for all our clients. Please read carefully before booking.

1. Deposits & Payments

• A non-refundable deposit of £25.00 is required to secure all bookings. This will be deducted from your final treatment cost.
• Deposits must be paid at the time of booking. Appointments without deposits will not be confirmed.
• Full payment is due on the day of your treatment. We accept cash payment.

2. Cancellations & Lateness

• 24-Hour Cancellation Policy: If you need to cancel or reschedule, please do so at least 24 hours in advance. Failure to do so will result in the loss of your deposit.
• Late Arrivals: If you arrive more than 10 minutes late, we may not be able to accommodate you, and your deposit will be forfeited.
• No-Show Policy: Missing an appointment without notice will require full payment before booking any future treatments.

3. Customer Experience & Conduct

• Please arrive on time for your appointment to ensure you receive the full service.
• Respectful behavior is expected at all times. We have a zero-tolerance policy for rudeness or inappropriate behavior.
• Only the person receiving treatment is allowed in the treatment room (unless a chaperone is required for medical reasons).

4. Treatment Suitability & Aftercare

• A consultation is required before certain treatments. If you are deemed unsuitable, your deposit will be refunded.
• Follow all aftercare instructions provided. We are not responsible for results affected by failure to follow advice.

5. Refunds & Complaints

• No refunds are given for completed treatments. If you have any concerns, please contact us within 48 hours.
• We aim for the highest standards. If you are unhappy, please speak to us directly, and we will do our best to resolve any issues.

By booking with us, you agree to these terms. Thank you for choosing Sculpt & Glow Aesthetics.